Is customer service important to you when you shop for carpet and flooring? Do you want to work with experienced, friendly flooring experts? Does it matter to you that your flooring store is a family-owned business and that you can “buy local”?
Your’re not alone in being unsure about your choices when it comes to flooring. There are an endless number of options, and sometimes it’s very hard to know why you should choose one over the other. A lot of people get confused when they try to sort out all the options. Is more expensive necessarily better? Why would I choose a more expensive laminate over a less expensive hardwood? What kind of carpet will look good for years after it’s installed?
Many of our flooring customers share a common story. You too may have a vision of an exciting new look for your home, and you can envision how your living room, kitchen, or home office will look, but you also care about the experience.
You dread the “Big Box” shopping ordeal, trying to find a knowledgeable salesperson, meeting a different person every time you shop, the poorly trained, anonymous installers. We often hear that shopping at the Big Box stores is just not worth the savings.
Our carpet and flooring customers are surprised to learn that you can have the personal service and expertise of our experienced salespeople without spending any more than you would at one of the Big Box stores. It may be hard to believe, but it’s true!
Here’s what you can expect: You stop in and meet a salesperson. Right away, you’ll be pleased to know that our salespeople have an average of 25 years of experience in the world of flooring! We listen first … and ask what you want rather than tell you what we think you should have.
We’re happy to help educate you so that your choices make sense for you. And by the way, the salesman himself goes out and measures your home – we don’t send someone who has no idea what you want or need. This is a great chance for our experts to really confirm that the choices you’re making are best for you. And, measuring is absolutely FREE!
Not only that, we have some of the best warranties in the business. With our 5-Star products if you don't like your carpet after it’s installed, we’ll replace it absolutely free! You’ll also be amazed at how fast we work. If we need to order your flooring choice, it usually takes about 1 week to get it in, and a week to get it scheduled for installation.
Imagine what your home would be like if all the flooring was top quality, installed quickly and properly, and if you knew that the solution to any problems you might incur was just a quick phone call away! Would you also be surprised to hear that sometimes our “owner emeritus” Jerry Mrozinski, comes out to help our customers solve tough stain problems with their carpets, often years after they’ve shopped with us?
We can’t promise that Architectural Digest will be calling you for a photo op – after all, that depends a lot on your other decorating choices, your budget and industry connections…but we can promise that your flooring choice will be a well educated one, and that the experience of selecting, buying, and having your flooring installed will be as good as it can possibly be!
If you’re interested in learning more about our huge selection and how our friendly salespeople can help you shop for carpet or flooring, stop in to see us! We’ll show you around and make sure your questions are answered.
Carpet and flooring solutions in Southeast Michigan, including Ann arbor, Saline, Manchester, Dexter, Chelsea, Milan, Barton Hills, Whitmore Lake, Plymouth, Canton, Northville, and YOUR location! Come see our huge selection of carpets, hardwood, laminates, vinyl, bamboo, and area rugs for your home!